Refund policy

1. Refunds for Non-Activated eSIMs

• If the eSIM QR code has been delivered but not installed within 30 days, you are eligible to request a full refund, minus a 20% processing fee.

• Please verify that your device is eSIM compatible before making a purchase. This fee also applies if you change your mind after purchase.

2. Refunds for Technical Issues

• Should you experience technical issues during the activation or connection process that our tech team cannot resolve, you may request a full refund.

• Please contact us immediately via email at hello@esimdash.com or through our contact form on the website to report these issues.

3. Refund Considerations for Activated eSIMs

• Generally, if a significant amount of data has been used on the eSIM, refunds will not be granted.

• However, if the eSIM is activated and minimal data is used due to connection issues, we may consider issuing a full refund. The decision to provide a refund, including its extent, is at our discretion and cannot be guaranteed. 

4. Non-Refundable Circumstances

Refunds or compensation will not be provided if:

• There is a failure to contact or cooperate with us to resolve connection or other issues.

• The eSIM has been activated and has used a considerable amount  data (our system can track the status of all eSIM products sold by us).

• The refund request is made more than 30 days after the eSIM QR code was generated.

• Violations of our Terms of Service are detected.

• Fraudulent activities are detected.

• Evidence of abuse, such as repetitive refund requests, is present.

5. General Conditions

• Once a valid refund request is received, it is processed within 3 business days. After approval, please allow an additional 3-5 business days for the processing to complete.

• In the case of special campaigns or referral programs, different terms may apply. These terms are designed to prevent misuse and will supersede the general refund policy where discrepancies occur.

For any issues or inquiries regarding our refund policy, please contact us at hello@esimdash.com or through our contact form here.